Key Responsibilities Act as the main contact person for client needs and questions. Build strong, trust-based relationships over time. Find current sales opportunities within current accounts (upselling and cross-selling). Handle contract renewals and negotiate deals. Work with internal teams to make sure client projects and services finish on time. Fix client complaints fast and stop issues from growing. Share regular progress reports and data with clients.
Required Skills and Qualifications Bachelor’s degree in business, marketing, or a related field. Past work experience as an Account Manager or in customer service and sales. Strong skill in using CRM software (like Salesforce or HubSpot) and MS Office. Great talk and listening skills. Good problem-solving and negotiation talents. Ability to manage many projects at the same time.