Location: Thrissur, Kerala (In Office)
Company: Linen Trail
Employment Type: Full Time
About Linen Trail
Linen Trail is one of India's leading premium linen brands, crafting timeless clothing made from 100% Pure Linen. We believe in exceptional craftsmanship, outstanding customer experiences, and building lasting relationships with our customers.
We are looking for someone who genuinely enjoys talking to people, solving problems, and delivering a memorable customer experience.
What You'll Do
As a Customer Support Associate, you'll be the first point of contact for our customers and play a key role in ensuring they have a seamless shopping experience.
Your responsibilities will include:
Assisting customers with product recommendations and sizing guidance
Creating and managing Shopify Draft Orders for customers
Processing exchanges, returns, and replacement requests
Checking inventory availability and coordinating with internal teams
Tracking shipments and providing delivery updates
Resolving customer concerns professionally and empathetically
Maintaining accurate customer records within Shopify
Coordinating with the warehouse and production team to ensure smooth order fulfillment
Delivering a premium customer experience that reflects the Linen Trail brand
We're Looking For Someone Who
Speaks fluent English and Hindi
Has excellent written and verbal communication skills
Enjoys interacting with people and building relationships
Is confident, positive, and solution oriented
Is organised and pays attention to detail
Learns quickly and is comfortable using technology
Can multitask in a rapid paced setting
Takes ownership of customer issues until they are resolved
Has prior customer support or ecommerce experience. This is preferred but not mandatory.
Tools You'll Use
Shopify
WhatsApp Business
Internal order management tools
Don't worry if you haven't used all of these before. We will train y
📌 Customer Support Associate Ayyanthole (India)
🏢 Linen Trail, Kollara Enterprises Private
📍 India
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