Job Details:
Location:
Hyderabad, Telangāna, IN
Category:
Information Technology
Employment Type:
Full time
Job Ref:
R2626464-333

IND Staff Software Engineer - GCC011
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every prospect to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and contemporary contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).

Key Responsibilities

Software Engineering & Development
Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
Support:
IVR/contact flow development
Routing logic and telephony integrations




Contribute to contact center migration and modernization efforts
Design integrations across contact center platforms and enterprise systems
Build and maintain APIs, microservices, and serverless solutions
Ensure solutions meet performance, scalability, and security standards

AWS & Cloud Engineering
Implement solutions using AWS services, including:
IAM (Identity & Access Management)
Lambda / serverless compute
API Gateway
S3, DynamoDB, or RDS

AI-First Engineering (preferred)
Leverage AI tools to accelerate development productivity and quality
Code generation and refactoring
Test case generation and defect analysis
Documentation and knowledge sharing
Experience with or interest in AI development tools used within the enterprise setting (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)
Contribute to building and integrating AI-enabled capabilities within cus

📌 Ind Staff Software Engineer Hyderabad
🏢 The Hartford
📍 Hyderabad