Responsibilities & Key Deliverables
To lead and manage Quality, Setting, Health & Safety (IMS) systems, drive continuous improvement initiatives, strengthen process maturity (TMW), enhance employee involvement, and ensure dexterity setup in warehouses with focus on PPM reduction and claim resolution efficiency across the SBU.
A. IMS Certification (QMS, EMS, OHSMS)
Plan and execute Integrated Management System (IMS) recertification audits under corporate guidelines.
Ensure closure of Internal Audit (IA) observations, including OFIs (Opportunities for Improvement) and Non-Conformities (NCs).
Coordinate and lead External Audits (EA)
Implement and sustain digital document control systems for IMS documentation.
Ensure compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001).
B. TMW (The Mahindra Way) Implementation
Drive TMW Cycle assessments.
Ensure TMW maturity sustenance in all applicable areas.
Monitor GCPP timely assessments and DTMW Reviews & Presentations
Conduct Quarterly DWM audits and ensure maturity score > 75%.
C.
Employee Involvement & Development
Drive continuous improvement culture through: (QC story, LSSYB, LSSGB, LSSBB)
Plan and execute Quality Month activities across SBU.
Lead Dexterity implementation in warehouses.
Evaluate effectiveness of training, projects, and initiatives.
D. Warehouse Quality Management
Achieve PPM Quality Target:
Monitor and improve customer claim settlement efficiency:
Analyze defect trends and implement corrective & preventive actions (CAPA).
Coordinate with cross-functional teams (operations, supply chain, customers).
Preferred Industries
Automotive Industry
Education Qualification
Diploma in Engineering; Bachelor of EngineeringGeneral Experience
8 to 10 years Experience
Critical Experience
Robust knowledge of ISO 9001, ISO 14001, ISO 45001
Expertise in Lean, Six Sigma, TMW, DWM
Audit management & compliance handling
Data analysis and problem-solving (7 QC tools