Main roles and responsibilities:
Problem Resolution:Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
Customer Communication:Maintaining transparent, concise, and qualified communication with customers, building rapport, and ensuring a positive customer experience.
Order Processing and Management:Processing orders, managing returns, and handling customer accounts.
Record Keeping:Maintaining accurate records of customer interactions, issues, and resolutions.
Product Knowledge:Staying informed about company products and services, and providing accurate information to customers.
Escalation:Knowing when and how to escalate complex issues to appropriate personnel.
Feedback Collection:Gathering customer feedback and reporting it to relevant teams for improvement.

Minimum 6 months of BPO experience is mandatory.

Pay: ₹15,474.77 - ₹31,000.00 per month

Experience:
BPO: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Delhi
🏢 TaskUs
📍 Delhi