Key Responsibilities
Log, track, and manage support tickets until resolution.
Escalate complex technical issues to the development team when required.
Assist customers with software installation, configuration, and user guidance.
Maintain accurate records of customer interactions and issue resolutions.
Coordinate with internal teams to ensure timely issue resolution.
Perform software testing and verification after bug fixes or updates.
Prepare user manuals, FAQs, and support documentation.
Deliver excellent customer service and maintain robust client relationships.

Required Skills:
Basic knowledge of SQL, databases, Windows, and networking concepts is preferred.
Excellent communication and problem-solving skills.




Ability to handle multiple support requests efficiently.
Solid analytical and customer service orientation.
Familiarity with CRM or ticketing tools is an advantage.

Qualifications:
Bachelor's degree in Computer Science, Information Technology, BCA, B.Tech, or a related field.
Freshers with solid technical knowledge and communication skills may also apply.

Preferred Skills
Knowledge of remote support tools.
Ability to work independently and as part of a team.

Pay: ₹8,619.94 - ₹30,619.88 per month

Work Location: In person

📌 Software Support Executive Jaipur
🏢 Prevoir Infotech
📍 Jaipur