Responsibilities:
Handle incoming customer calls, WhatsApp messages, and enquiries.
Schedule and coordinate home blood sample collection appointments.
Liaise with partner laboratories and healthcare specialists.
Track bookings, reports, and customer requests.
Maintain customer records and operational databases.
Ensure timely delivery of reports and services.
Resolve customer issues and provide excellent support.
Assist management in day-to-day business operations.
Prepare operational reports and updates
Requirements:
Bachelor’s/ Masters degree in any discipline.
Excellent communication skills in English and Malayalam.
Strong organizational and multitasking skills.
Customer service experience is an advantage.
Ability to work independently and as part of a team.
Preferred Skills
Experience in healthcare, diagnostics, customer support, or operations.
Familiarity with CRM systems and scheduling tools.
Positive attitude and problem-solving mindset.
Benefits
Opportunity to work in a quick-growing healthcare startup.
Career growth and leadership opportunities.
Exposure to healthcare operations and health-tech innovation.
Performance-based incentives.
About Apenir
Apenir Innovations Pvt. Ltd. is a healthcare and health-tech startup focused on improving access to healthcare services through technology-enabled solutions. We are currently expanding our home healthcare and diagnostic services and are looking for an energetic Operations & Customer Coordinator to join our growing team.
Location
Kochi, Kerala
How to Apply
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages:
Cell phone reimbursement
Paid sick time
Work from home