Role : Customer Experience Agent (Week-end Work Only)
Location : MG Road, Bangalore
Join our global team as a Customer Experience Agent Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive perks, and a energetic work setting
Overview:
Roles & Responsibilities:
Shift timings : APAC, UK, US shifts
Be a product expert, assisting new and existing professionals with queries related to our offerings.
Handle unresolved questions and escalate issues when necessary.
Identify and execute sales opportunities where applicable.
Ensure all Customer Success KPIs are consistently met.
Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
Maintain high levels of service delivery and customer satisfaction.
Required Skills:
Strong proficiency in spoken and written English, with a clear and confident communication style.
Minimum of 1 year experience in handling international customers.
Excellent problem-solving and selling skills.
Proficient in using laptops/computers with above-average typing speed.
Exceptional attention to detail and organizational skills.
Highly driven and motivated with a strong work ethic.
Eagerness to learn and grow within the company.
Self-starter with the ability to work independently and as part of a team.What We Offer:
2 days of work per week - only Saturdays and Sundays
Competitive salary and benefits package - up to Rs.18000 per month
Commissions and Shift Allowances (as applicable)
Learning & Development Opportunities with individual learning budget
One-way cab facility (office to home)
Corporate gym pass
Quarterly townhall socials
Fully stacked snacks counter
Opportunity to work with a dynamic and supportive team
A chance to make a meaningful impact on customer success and satisfaction