Key Roles & ResponsibilitiesCustomer Calling
Make outbound calls to prospective customers from company-provided data.
Explain loan products, eligibility criteria, documentation, interest rates, repayment terms, and benefits.
Build solid customer relationships through professional communication.

Sales & Conversion
Generate quality leads and convert them into successful loan disbursements.
Achieve daily, weekly, and monthly sales targets.
Follow up with interested customers until the loan process is completed.
Handle objections professionally and convert prospects into customers.

Customer Assistance
Assist customers in uploading and submitting required documents.
Coordinate with the Credit and Operations teams for faster loan processing.
Ensure customers receive regular updates regarding their loan status.

CRM Management
Update customer interactions in the CRM system accurately.
Maintain complete customer records.
Record follow-up schedules and remarks after every interaction.
Ensure data accuracy and confidentiality.

Documentation




Ensure all required KYC and supporting documents are collected.
Coordinate with internal teams to resolve documentation issues.

Relationship Management
Maintain long-term relationships with customers.
Encourage repeat business and customer referrals.
Deliver a positive customer experience to enhance customer satisfaction.

Compliance
Follow company policies and RBI guidelines applicable to loan sales.
Maintain confidentiality of customer information.
Avoid mis-selling and ensure transparent communication with customers.

Required Skills:
Excellent verbal communication in Hindi (English communication is an added advantage).
Robust convincing and negotiation skills.
Ability to build customer trust quickly.
Positive listening and interpersonal skills.
Basic computer knowledge.
Familiarity with CRM software is preferred.
Ability to work under pressure and achieve targets.
Positive at

📌 Tellecaller Delhi
🏢 Fintech Cloud
📍 Delhi