Responsibilities:
Direct Responsibilities
Monitoring and supporting the day to day activities
Adherence to documented procedural standards.
Fully responsible for key activities within the agreed SLA and ITIL process.
Escalate issues, which cannot be resolved, in a timely manner.
Have a strong Customer Focus in order to provide a qualified support service to both internal and external cliental.
Adaptable approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
Resolve user queries
Contributing Responsibilities
To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
Coordinates with infrastructure teams to create / upgrade / decommission specific environments
Maintain Knowledge base and share experience with support team members.
Creating Application support/technical documentation
Skill in creating and maintaining KEDB
Technical & Behavioral Competencies
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Experience with Unix scripting
Knowledge and experience with Database ( Sybase, Oracle )
Experience with PL/SQL
Specific Qualifications:
Experience 3 to 5+ years
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o Strong in Unix
o Solid in SQL/PLSQL
o Devops/Cloud
o Dynatrace
Behavioral Skills:
Critical thinking
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Chennai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full pot
📌 Support Analyst Oracle, Plsql, Unix Chennai
🏢 CGI
📍 Chennai
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