About the job

As a Learner Support Manager, you will be responsible for developing and implementing customer-success strategies, building robust relationships with learners and collaborating with stakeholders internally and externally to deliver consistently excellent customer experiences.

Responsibilities
Coordinating with the faculties with respect to academic operations.
Ownership of the end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a outstanding learning experience with high satisfaction levels.
Complete ownership of all the operational responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, etc. This will require engagement with a variety of stakeholders like senior managers, academicians, industry specialists and many other internal and external stakeholders.




Understand and drive engagements on the learning management system.
Monitor project deliverables.
Update relevant stakeholders or team members on the project progress.

Required Skills and Qualifications:
Minimum 1 year of Industry Experience.
. Preferred customer support Experience.
. Bachelor’s or master's degree in any field.
. Excellent written and verbal communication skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:
Paid sick time
Paid time off

Ability to commute/relocate:
Panchkula, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Experience:
Customer service: 1 year (required)

Language:
English (required)

Work Location: In person

📌 Learner Support Manager Panchkula
🏢 Young Urban Project
📍 Panchkula