Piston Technologies is looking for a Customer Service Representative (English cum Spanish Language Specialist) to provide voice support for PistonPay, our digital payment platform used by gas stations and fleet owners across the United States.
Key Responsibilities
Handle inbound and outbound customer calls during US business hours.
Support customers in English and fluent conversational Spanish.
Maintain accurate records of customer interactions in CRM/ticketing systems.
Meet defined service quality and productivity standards.
Required Skills:
Minimum 1 year of experience in a voice-based customer service role.
Excellent spoken and written English.
Fluent conversational Spanish (mandatory).
Strong communication, customer handling, and problem-solving skills.
Comfortable working in night shifts and supporting US customers.
Experience in fintech, payment support, or international voice processes is an added advantage.
Why Join Us?
Market-competitive salary
Opportunity to work with international customers
Growth opportunities in a fast-growing technology company
Cooperative and dynamic work environment
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹60,000.00 per month
Benefits:
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
Why do you consider yourself to be an appropriate fit for the position?
What is your current/previous monthly salary without incentives?
What is your expected monthly Salary?