Key Responsibilities
Handle inbound and outbound customer calls professionally.
Follow up with prospective clients generated through marketing campaigns and enquiries.
Coordinate meetings between clients and the sales team.
Maintain regular communication with customers regarding quotations, project updates, and payment follow-ups.
Record customer interactions and update the CRM/database accurately.
Coordinate with the design, estimation, production, and project teams to provide timely information to customers.
Resolve customer concerns promptly and escalate technical issues to the relevant department.
Prepare daily, weekly, and monthly customer follow-up reports.
Build and maintain strong customer relationships to improve customer satisfaction and repeat business.
Assist in collecting customer feedback after project completion.
Support sales and marketing activities whenever required.
Qualifications:
Bachelor's degree in any discipline.
Preferred Skills
Excellent communication skills in Hindi and English (mandatory).
Malayalam will be an added advantage.
Good interpersonal and customer-handling skills.
Experience using CRM software is preferred.
Ability to multitask and work in a rapid-paced environment.
Positive attitude with strong problem-solving skills.
Key Competencies
Customer relationship management.
Excellent verbal and written communication.
Active listening and negotiation skills.
Team coordination.
Time management and organizational skills.
Professional telephone etiquette.
What We Offer
Market-competitive salary and performance incentives.
Career growth opportunities.
Qualified training and skill development.
Friendly and collaborative work workplace.
Opportunity to work with clients across India.