Experience: 8+ Years
Location: Bengaluru / Noida / Hyderabad
Work Model: Work from Office (5 Days a Week)
Role Overview
The role requires robust troubleshooting capabilities, integration expertise, and experience supporting business-critical workforce management settings.
Key Responsibilities
Transition Service Readiness
Participate in transition planning and knowledge transfer activities.
Review technical architecture, integrations, interfaces, customizations, and security configurations.
Validate technical documentation, operational procedures, and monitoring processes.
Identify technical risks and recommend mitigation strategies.
Ensure operational readiness before transition to steady-state support.
Technical Production Support
Provide Level 2 and Level 3 technical support for Kronos/UKG Workforce Management.
Perform Root Cause Analysis (RCA) and implement permanent fixes.
Support production deployments, patching, upgrades, and release activities.
Ensure high system availability and performance.
Integration Technical Administration
Support and maintain integrations with:
HR Systems
Payroll Applications
ERP Platforms
Active Directory
Identity Management Systems
Third-party Workforce Applications
Technical expertise in:
REST APIs
SOAP Web Services
SQL
XML
JSON
SFTP
Middleware platforms
Reporting Data Management
Develop and maintain workforce reports and data extracts.
Support payroll interfaces and reconciliation processes.
Monitor interface failures and resolve data issues.
Maintain technical documentation and integration specifications.
Continuous Improvement
Identify automation opportunities within support operations.
Optimize existing integrations and reports.
Reduce recurring incidents through proactive monitoring and preventive maintenance.
Support modernization initiatives and platform enhancements.