Key Responsibilities
Auditor Support & Query Resolution
Provide clear and accurate information regarding audit processes and guidelines
Resolve issues faced by auditors during assignments
Application Review & Recruitment
Recruit and onboard current suitable mystery shoppers from the portal
Inbound & Outbound Communication
Handle incoming calls from interested shoppers and auditors
Explain audit processes, expectations, and guidelines clearly
Conduct follow-ups with applicants and auditors when required
Onboarding & Registration Support
Assist new shoppers with portal registration
Guide them step-by-step through profile creation and documentation
Resolve registration issues such as login errors, incomplete profiles, etc.
Portal Management
Ensure all auditor profiles are complete and updated
Coordinate with internal teams for smooth audit execution
Required Skills:
Strong communication skills (verbal and written)
Good problem-solving and interpersonal skills
Ability to handle multiple queries efficiently
Basic knowledge of MS Excel / Google Sheets
Attention to detail and ability to follow processes
Preferred Qualities
Prior experience in customer support, operations, or recruitment is a plus
Ability to work in a rapid-paced environment
Patience and empathy while dealing with auditors
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Paid time off
Provident Fund