If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced skilled to join our team in the role of Contact Centre Representative.
In this role, you will:
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through robust knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
To be successful, you will:
Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
Good prioritizing, planning and organizing skills. Domain Knowledge required. Displays patience and empathy
Wants to do a positive job, is concerned about getting it right for the customer and checks everything is in order
Must have education
📌 Contact Centre Representative Hyderabad
🏢 HSBC Global Services
📍 Hyderabad
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