Job description

Post: Operation Manager (Chennai)

Industry: Leading Parcel Service / Logistics

Location: Chennai

Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

Key Responsibilities:
Operations Management
Oversee daily operational locations in Chennai.
Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
Coordinate with hubs, branch offices, franchise agents, and ground staff.
Franchise Network Management
Manage, support, and monitor franchise partners.
Ensure franchise adherence to operational guidelines and business performance targets.
Conduct regular meetings, audits, and service quality checks.
Support franchisee onboarding, training, and performance improvement.
Team Handling & Staff Management
Plan workforce allocation, productivity improvement, and performance monitoring.
Provide training, motivation, and guidance to ensure operational excellence.




Business Development & Revenue Growth
Identify current business opportunities, partner development, and volume growth.
Work closely with senior management to achieve monthly and annual revenue targets.
Implement strategies to improve market share and customer base.
Travel & Field Operations
Conduct field audits, client visits, and franchise reviews.
MIS, Reporting & Compliance
Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

Key Skills Required:
Strong leadership and people management skills
Hands-on experience in logistics/courier/parcel operations
Excellent communication and franchise management abilities
Ability to work under pressure and handle large teams
Solid analytical and problem-solving skills
Target-driven with solid business acumen

Qualifications:
Any Graduate (MBA preferred)
Minimum 5 years of exper

📌 Operation Manager Ambattur
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Ambattur