Design, Development and Deployment of User Stories as per the Sprint Plan Resolve the 3 rd level support issues.
Location - Bengaluru, Hyderabad, Pune
Skills / Qualification
· Strong understanding of S/4HANA architecture , Fiori apps, and integration with other SAP/non-SAP systems.
· Proven ability to manage a full-cycle S/4HANA Service implementation, from design and blueprinting to deployment.
· Deep, hands-on configuration knowledge in Service Order Management, Service Contract Management, In-House Repair , and Field Service processes.
· Expertise in designing and implementing processes that link S/4HANA Service with the Sales module . This specifically includes creating a seamless flow from a service interaction to lead or opportunity creation and management.
· Demonstrable experience in architecting and building integrations between SAP and marketing platforms (e.g., SAP Marketing Cloud, Salesforce Marketing Cloud, etc.). The goal is to facilitate a unified view of the customer journey.
· A solid conceptual understanding (with hands-on experience preferred) of middleware like SAP Integration Suite (CPI) to build these connections.
· Deep understanding of the end-to-end Service-to-Cash and Order-to-Cash business processes to build Unified Customer Journey
· Experience with configuring and deploying SAP Fiori apps to provide an intuitive and modern interface for service users.
· Proficiency in managing data migration for key service objects (e.g., service contracts, equipment, service orders).
· Familiarity with the SAP Activate methodology and agile project management principles.
· The capacity to analyze complex, cross-functional business requirements and design robust, scalable system solutions.
· Strong verbal and written communication skills to articulate technical solutions to both business and technical audiences.