Role Description
Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
Create a sales & service workplace across service team
Backup to service head
What we'll offer you
As part of our adaptable scheme, here are just some of the advantages that you'll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
Ensure proper display of all Regulatory Circulars in the Area
Proper Accurate processing of all account opening forms MF applications
Voucher Management, Rules of Custodianship,Key Management guidelines, are followed without any deviation
Exception handling / deferral tracking and monitoring
Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as
External auditors
Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.
Ensuring best in c
📌 Private Banking Senior Advisor, Avp Gurugram (India)
🏢 Deutsche Bank
📍 India
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