A BW/4HANA L3 Support Engineer requires advanced technical support for SAP BW/4HANA systems, resolving complex issues escalated from lower support levels. This role requires deep knowledge of SAP BW/4HANA architecture, data modelling and troubleshooting techniques. Key responsibilities include analysing and resolving critical incidents, performing root cause analysis, and collaborating with development teams for long-term solutions.
Key Responsibilities:
- Troubleshooting and Resolution: Investigate and resolve complex technical issues related to SAP BW/4HANA, often involving performance bottlenecks, data inconsistencies, or system errors.
- Root Cause Analysis: Conduct thorough root cause analysis to identify the underlying causes of issues and implement preventative measures.
- Collaboration: Work closely with L1 and L2 support teams, development teams, and other IT teams to resolve issues and improve system stability.
- System Monitoring: Monitor the health and performance of SAP BW/4HANA systems, proactively identifying and addressing potential problems.
- Knowledge Management: Document solutions, troubleshooting procedures, and best practices to build a knowledge base for future reference.
- Mentorship: Provide guidance and mentorship to junior support engineers.
- Incident Management:
Manage critical incidents (P1 and P2 tickets) and ensure timely resolution.
- System Enhancement: Contribute to the development and implementation of solutions to improve system performance and stability.
Required Skills & Experience:
- Deep knowledge of SAP BW/4HANA: Including data modelling, data extraction, transformation, and loading (ETL) processes.
- Advanced troubleshooting skills: Ability to analyse complex issues, identify root causes, and implement effective solutions.
- Solid communication and collaboration skills: Ability to effectively communicate with various stakeholders, including business users and technical teams.
- Experience with SAP BW/4HANA administration: Including system configuration, performance tuning, and security.
- Experience with ABAP development: For data extraction and transformation.
- Knowledge of HANA platforms: (e.g., Native HANA modelling, AMDP) is often preferred.
- Experience with incident management and ticketing systems: 3-5 years of experience is required.
- Kindly schedule L1 evaluations if candidate meets the following criteria :
- 1. candidate is based out of Mumbai or willing to relocate to Mumbai
- 1. Candidate is willing to attend F2F discussion for the L2 round at CG office -either Mumbai or Bangalore.
📌 SAP Bw4 Hana withsupport (Bengaluru)
🏢 Capgemini
📍 Bengaluru
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