Job Summary : We are looking for a motivated and customer-focused Sales & Support Executive to join our team. The candidate will be responsible for generating software sales leads, communicating with prospective customers, providing product demonstrations, assisting customers with software-related queries, and maintaining good customer relationships. The ideal candidate should have valuable communication skills, basic computer knowledge, and an interest in software sales and customer support.

Key Responsibilities: Generate and follow up with potential customers through phone calls, WhatsApp, email and other communication channels. Explain company products and software solutions to prospective customers. Conduct online product demonstrations and explain software features and benefits.

Understand customer requirements and recommend suitable software solutions.



Convert qualified leads into customers and achieve assigned sales targets. Handle customer queries and provide first-level technical and functional support.

Assist customers with software usage, configuration and basic troubleshooting. Coordinate with the technical/development team for unresolved technical issues. Maintain customer and lead information in CRM/software systems.

Follow up with existing customers regarding renewals, AMC, subscriptions and additional services. Collect customer feedback and communicate improvement requirements to the management/technical team. Maintain professional relationships with existing and prospective customers.

Prepare basic sales and support reports as required.

📌 Sales Support Executive (Kolkata)
🏢 Techstar Technology
📍 Kolkata