Job Description

AI Tester & Forward Deployed Engineer

Role Overview

We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.

The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.

Key Responsibilities
AI / Agentic Workflow Validation
Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
Perform exploratory testing to identify edge cases and unexpected AI behavior.
Test complete business workflows rather than only individual platform components.
Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.
Test exception handling, escalation scenarios,



hallucination risks, and incorrect inputs.
Develop test scenarios covering both happy paths and negative/edge cases.
Help define quality benchmarks for AI-driven customer journeys.
Demo & PoC Development
Build basic vertical and horizontal demos using existing platform capabilities.
Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
Support creation of customer-specific PoCs
Convert business requirements into simple technical workflows.
Configure demo settings and prepare realistic test data.
Support customer demonstrations by ensuring the demo workplace is reliable and functional.
Customer & Field Support
Participate in customer discovery and technical requirement discussions.
Understand customer business processes and translate them into AI use cases.
Support during workshops, PoCs, and executive demonstrations.
Troubleshoot issues enc

📌 Sr Engineer Bengaluru (India)
🏢 Tata Communications
📍 India