Sales Operations & CRM Manager (India)

Sales Operations & CRM Manager (India)

22 Aug
|
Real Estate Developer
|
India

22 Aug

Real Estate Developer

India

Industry: Real Estate / Builder

Location: Andheri West

Salary: ₹50,000 – ₹60,000 per month

Experience: 3–6 years

About the RoleWe are looking for a responsible and result-oriented person to manage and monitor the day-to-day working of our Sales and Sourcing team.

The person will ensure that the team is working towards its targets, leads are properly followed up, CRM is updated, reports are maintained, and management gets clear visibility of sales performance.

This is a hands-on role for someone who is good with people, numbers, follow-ups and execution.

Key Responsibilities1. Sales & Target Tracking

- Track daily performance of the Sales and Sourcing team.
- Monitor individual and team targets.
- Follow up with team members on pending leads and activities.
- Identify gaps in performance and bring them to management's attention.
- Push the team to achieve monthly targets.

2. CRM Management
- Ensure every lead is entered and updated correctly in the CRM.
- Track calls, follow-ups, site visits and bookings.
- Monitor pending and old leads.
- Ensure no lead is missed or left unattended.
- Maintain proper CRM discipline across the team.

3. Reports & MIS
- Prepare daily, weekly and monthly sales reports.
- Track leads, calls, site visits, bookings and revenue.
- Maintain simple performance dashboards.
- Share clear updates with management.
- Highlight important issues, delays and performance gaps.

4. Team Follow-up
- Conduct regular follow-ups with Sales and Sourcing team members.
- Ensure daily activities are completed on time.
- Coordinate with team members to remove execution-related problems.
- Maintain accountability for assigned targets and activities.

5. Coordination
- Coordinate with Marketing for leads and campaigns.
- Coordinate with Channel Partners/Sourcing teams.
- Coordinate with Finance and other internal teams for booking and collection-related updates.
- Ensure information flows properly between different teams.

6. Process & Discipline




- Ensure the team follows the company's sales process.
- Check that customer and booking information is properly maintained.
- Ensure timely reporting and documentation.
- Suggest simple improvements wherever a process is not working effectively.

What We Are Looking ForWe are looking for someone who:
- Takes ownership of their work.
- Is comfortable working with sales targets.
- Is strong in follow-up and execution.
- Can handle salespeople and keep them accountable.
- Is comfortable working on CRM and Excel.
- Can identify problems and find practical solutions.
- Is disciplined with reports and data.
- Communicates clearly with the team and management.
- Is willing to take responsibility rather than wait for instructions.

Most importantly, we want someone who is a go-getter and wants to grow with the business. Required Experience & Skills

- 3–6 years of experience in Sales Operations, Sales Coordination, CRM, MIS or Real Estate Sales.
- Real Estate/Builder experience will be preferred.
- Good knowledge of Excel.
- Experience with CRM software.
- Good communication and follow-up skills.
- Ability to work with sales targets and deadlines.
- Positive understanding of sales processes and lead management.

Key Performance MeasuresThe performance of this role will be measured on:
- Team target achievement
- Lead follow-up
- CRM accuracy and discipline
- Site visits and conversions
- Sales and revenue tracking
- Timely MIS/reporting
- Team productivity
- Process adherence

Salary₹50,000 – ₹60,000 per month, depending on experience and suitability. Performance incentives may be applicable based on company policy.

ImportantWe are not looking for someone who only wants to complete assigned tasks.

We are looking for someone who is responsible, loyal, proactive and willing to take ownership.

If you see a problem, we expect you to help solve it.

If the team is falling behind, we expect you to step in.

If something needs to be done, we expect you to take initiative.

If you have a “let's get it done” attitude, we would like to meet you.

📌 Sales Operations & CRM Manager (India)
🏢 Real Estate Developer
📍 India

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