Data Migration Planning: Develop comprehensive migration plans, including timelines, resource allocation, and risk management strategies.
Execution: Perform data migrations from various sources (e.g., on-premises servers, other cloud services) to M365, ensuring data integrity and security.
Collaboration: Work with IT teams, project managers, and end-users to gather requirements, provide updates, and address any issues that arise during the migration process.
Troubleshooting: Identify and resolve migration-related issues, ensuring minimal downtime and disruption.
Documentation: Maintain detailed documentation of migration processes, configurations, and any issues encountered.
Training and Support: Provide training and support to end-users and IT staff on M365 functionalities and best practices post-migration.
In-depth knowledge and working experience on Microsoft365 suite and Hybrid scenarios.
Provide End user support regarding any O365 suite related issues or escalation.
Monitor, Administer, Troubleshoot,



and provide L3-Server Level of support for SharePoint Online
Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when program demands.
Responsible for Incident Management after data migration i.e., troubleshooting, and leading critical or urgent issues on email and driving them to resolution as per the agreed SLAs with customer.
Handling user escalations from L2 teams.
Willing to work in rotational shift as data migration normally happens outside the business hours and during the weekends.

Experience, Technical & Functional Skills
Must have 8+ years working experience in supporting M365 technologies.
Knowledge of O365 technologies such as Teams, Identity management & protection, SharePoint Online SSO, Conditional Access, Retention Policies.
Knowledge of tools like Metalogix, ShareGate, process and technologies like Active Directory, Azure RMS, Azure AD Connect, Microsoft FastTrac

📌 Specialist Workplace Services Pune
🏢 Allianz Partners
📍 Pune