We are looking for a Senior Kronos Workforce Management Technical Consultant with 8+ years of experience to support a global AMS engagement. The consultant will be responsible for application transition, production support, technical administration, integrations, reporting, and continuous improvement while ensuring high system availability and service excellence.
The role requires solid troubleshooting capabilities, integration expertise, and experience supporting business-critical workforce management settings.
Key Responsibilities
Transition & Service Readiness
Participate in transition planning and knowledge transfer activities.
Review technical architecture, integrations, interfaces, customizations, and security configurations.
Validate technical documentation, operational procedures, and monitoring processes.
Identify technical risks and recommend mitigation strategies.
Ensure operational readiness before transition to steady-state support.
Technical Production Support
Provide Level 2 and Level 3 technical support for Kronos Workforce Management.
Troubleshoot application, integration, interface, and performance issues.
Perform Root Cause Analysis (RCA) and implement permanent fixes.
Support production deployments, patching, upgrades, and release activities.
Monitor application health and proactively address technical issues.
Ensure high system availability and performance.
Integration & Technical Administration
Support and maintain integrations with:
HR Systems
Payroll Applications
ERP Platforms
Active Directory
Identity Management Systems
Third-party Workforce Applications
Technical expertise in:
REST APIs
SOAP Web Services
SQL
XML
JSON
SFTP
Middleware platforms
Rep
📌 Kronos Technical Hyderabad
🏢 NTT DATA North America
📍 Hyderabad
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