What are the Key Deliverables in this role
Ensure proper documentation for Internal controls and requirements and play active part in the audits
Control on Financial leakage Accountable for reporting compliance with minimum standards of Finance Control & Compliance Framework Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.
Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.
Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls
Bring in best practice from elsewhere. Manage relationships and communication with customers
Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
Identify potential sensitive issues and escalate it to the appropriate level
Manage stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.
Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures.
Improve operational efficiency by exploring recent ways of working through process improvements. Innovate ways to automate process by rolling out quality initiatives.
Adherence to the Key Performance Indicators (KPIs) agreed with the business in Accuracy, TAT, Productivity and Customer Satisfaction
Implement better work practices to achieve high standards of work and maintain established work procedures
Provide quality service / advice in accordance with agreed service standards Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders Support for Automation / MIS Innovation and Learning Help motivate others in the AR team to achieve targets and performance standards
Provide coaching and support to help achieve performance expectatio