Job Description

Key Responsibilities:

Voice Support (Inbound/Outbound):
Answer customer calls promptly and professionally.
Resolve queries related to products, services, or orders.
Provide product/service information clearly and accurately.

Non-Voice Support (Email/Chat):
Respond to customer queries via email, live chat, or CRM systems.
Handle complaints, process orders, and update customer records.
Ensure timely and accurate responses to customer concerns.

Customer Relationship Management:
Maintain a positive, empathetic, and professional tone in all interactions.
Follow up with customers to ensure resolution and satisfaction.
Build solid rapport with customers to promote brand loyalty.

Process & Quality Adherence:
Log all customer interactions accurately in CRM tools.




Follow SOPs and quality guidelines.
Meet or exceed performance metrics such as CSAT, AHT, FCR, and TAT.

Required Qualifications:
Education:
12th Pass or Graduate in any stream.
Experience:
0–2 years in BPO/KPO/customer service (voice or blended process).
Freshers with valuable communication skills are encouraged to apply.
Skills:
Robust verbal and written English communication.
Typing speed of 30+ WPM with accuracy.
Ability to work under pressure and handle multiple tasks simultaneously.
Familiarity with CRM tools (preferred).

📌 Blended Process Mumbai
🏢 Capita
📍 Mumbai