Role & responsibilities

Duties & Responsibilities - Door-to-Door Sales Administrator

1. D2D Team Administration

- Provide day-to-day administrative and operational support to the Door-to-Door (D2D) sales team and Team Leads.
- Respond to administrative requests from Team Leads and sales representatives and provide timely assistance with operational and process-related questions.
- Maintain accurate records for active, new, transferred, and offboarded sales representatives.

2. New Hire & Offboarding Coordination

- Coordinate the new hire process, including documentation, background checks, system access, training requirements, credential requests, and status tracking.
- Monitor onboarding requirements and follow up on outstanding documentation, training, access, or other requirements.
- Process employee offboarding requests and coordinate timely removal of system access and return of company-issued assets, where applicable.
- Maintain accurate onboarding and offboarding records and ensure all required steps are completed within established timelines.

3. Access & System Support

- Coordinate system access, credentials, MFA, and other account-related requests for D2D representatives.
- Follow up with internal support teams to resolve access or account-related issues.

4. Reporting & Quality Checks

- Maintain and update D2D operational reports, trackers, and databases to ensure information is accurate and current.
- Prepare and maintain regular sales reports for management and the D2D team.
- Complete Q&A; checks to review sales activity, identify discrepancies, and ensure required information is accurate and complete.
- Prepare and maintain reports related to onboarding, offboarding, active representatives, training completion, system access, compliance, and other operational requirements.
- Review reports and trackers to identify missing information, discrepancies, trends,



or outstanding items and follow up with the appropriate teams.
- Ensure all reports are accurate, complete, and submitted within established timelines.
- Compile information from multiple sources and provide management with regular status updates and reporting as required.

5. Training & Compliance

- Monitor mandatory training and compliance requirements for D2D representatives.
- Ensure D2D administrative processes and company requirements are followed consistently.
- Escalate outstanding compliance issues or exceptions to management when required.

6. Process & Documentation Management

- Maintain organized documentation and records for operational reference, reporting, and audit purposes.
- Assist with the creation, maintenance, and improvement of D2D forms, SOPs, trackers, and administrative processes.
- Identify process gaps and recurring issues and recommend improvements to increase efficiency.
- Support the implementation of standardized processes across the D2D team.

7. General Administrative Support

- Support management and Team Leads with ad hoc D2D administrative requirements and operational requests.
- Assist with coordination between the D2D team and internal departments.
- Perform other administrative and operational duties as assigned by management.

Preferred candidate profile

- Excellent verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
- Proficient in Microsoft Office, particularly Microsoft Excel, with strong reporting, data analysis, and organizational skills.
- Proactive, accountable, and highly responsible, with the ability to manage priorities and work independently.
- Growth-oriented mindset with a willingness to learn, adapt, and contribute to continuous improvement.
- Adaptable to work weekends and extended hours as required to support business operations.

📌 Sales Administrator (Night Shifts - Remote- Mohali) (Sahibzada Ajit Singh Nagar)
🏢 Set It Up Technologies
📍 Sahibzada Ajit Singh Nagar