Sales Representative Factory Outlet To develop and maintain solid customer relationships, understand customer requirements, promote the company’s products, manage sales-related activities, and ensure smooth coordination from enquiry to billing and delivery.

Key Responsibilities

1. Customer Handling

- Develop and maintain strong relationships with existing and new customers.

- Understand customer requirements, preferences, and product specifications.

- Respond promptly to customer enquiries and provide suitable product options.

- Follow up on enquiries, quotations, orders, and deliveries.

- Handle customer complaints and coordinate internally for timely resolution.

- Ensure a high level of customer satisfaction and service.

1. Product Knowledge

- Develop a thorough understanding of the company’s product range.

- Explain product features, specifications, qualities, pricing, and applications to customers.

- Recommend suitable products based on customer requirements.

- Keep updated on new products, developments, and market trends.

1. Fabric Knowledge

- Support customers in selecting the appropriate fabric for their intended application.

1. Stock Management

- Monitor stock availability and provide accurate information to customers.

- Coordinate with stores and production teams regarding stock requirements.

- Track stock movement, pending orders, and availability of products.

- Maintain proper records of samples and stock-related information.

1. Billing & Documentation

- Ensure billing details, product descriptions, quantities, rates, and customer information are accurate.

- Coordinate with accounts and dispatch teams for timely billing and delivery.





- Maintain proper documentation and records of customer transactions.

- Follow company procedures for order entry, billing, and documentation.

1. Communication & Behaviour

- Communicate professionally and effectively with customers and internal teams.

- Maintain a positive, polite, and customer-focused attitude.

- Demonstrate good listening and negotiation skills.

- Handle customer queries and difficult situations calmly and professionally.

- Maintain discipline, punctuality, and confidentiality.

- Work effectively as part of a team and coordinate with different departments.

Required Skills & Competencies

- Good customer-handling skills.

- Strong communication and interpersonal skills.

- Good knowledge of fabrics and textiles.

- Ability to understand customer requirements and recommend suitable products.

- Basic knowledge of billing, sales documentation, and inventory/stock management.

- Good follow-up and coordination skills.

- Basic computer knowledge; knowledge of ERP/SAP will be an advantage.

- Positive attitude, professional behaviour, and willingness to learn.

Experience & Qualification

- Qualification: Graduate / Diploma in Textile, Fashion, Business Administration, or a related field.

- Experience: 1–2 years of experience in textile, fabric, garment, or related sales is preferred.

Key Performance Indicators (KPIs)

- Achievement of sales targets.

- Customer acquisition and retention.

- Timely follow-up and order conversion.

- Customer satisfaction and complaint resolution.

- Accuracy of orders, billing, and documentation.

- Effective stock utilization and coordination.

- Development of new customers and business opportunities.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Retail Sales Assistant (Vapi)
🏢 Vrijesh Natural Fibre u0026 Fabrics (India
📍 Vapi