Job Description

Key Responsibilities:
Communicate with customers via inbound/outbound calls, emails, and live chats in German.
Handle queries related to products, services, orders, billing, or technical support.
Resolve customer complaints professionally and escalate issues when necessary.
Maintain detailed and accurate customer records in CRM systems.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Meet or exceed KPIs like CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution).
Stay updated on company products, services, and policies to provide accurate information.

Qualifications & Skills:
Language Proficiency:
Fluency in German (B2 level or higher) – written and spoken
Valuable command of English (mandatory for internal communication)
Education:
Minimum: High school diploma or equivalent
Preferred:



Bachelor's degree in any discipline
Experience:
1–3 years in a customer service role, preferably in a BPO or international process
Freshers with robust German skills are welcome
Skills:
Excellent interpersonal and communication skills
Ability to multitask and work under pressure
Proficiency with CRM tools and Microsoft Office
Robust problem-solving and decision-making abilities
Customer-centric attitude and attention to detail

Working Conditions:
Flexible to work in rotational shifts, including weekends and public holidays
Comfortable working in a fast-paced, multicultural environment
May require remote or hybrid work setup (depending on company policy)

📌 Customer Service Executive Bengaluru
🏢 Capita
📍 Bengaluru