Job Responsibilities:
The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs.
Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.
Responsible for onboarding and introducing the Zendesk platform to recent users
Responsible for training the Customer how the configure Zendesk and recommend best practices
Collaborate with the Zendesk Team
Provide assistance with technical issues
Revise existing configuration and suggest improvements
Willingness to work in continuous night shift to support US customers.
Job Skills:
Knowledge of Zendesk CRM and Zendesk administration
Preferably Zendesk Support Administrator Expert Certified
Business Analyst skill set to understand and capture customer requirements.
Ability to troubleshoot software-related issues
Experience in project management is a plus
An analytical mind with problem-solving abilities
A team player with excellent communication and presentation skills
Customer service orientation
Interpersonal skills
BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus
Experience with remote desktop applications and help desk software is a plus
Prior experience in tech support, desktop support, or a similar role is a plus
Experience Required: 2 or more years of experience in using Support/Helpdesk systems
📌 Zendesk Business Analyst Pune
🏢 Xoriant
📍 Pune
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