We are looking for an experienced Reservation Executive to join our team and support end-to-end reservation activities efficiently.
Experience in the Reservation Department of a Travel Company / Travel Agency is a MUST.
Candidates without prior hands-on experience in travel-company reservations will not be considered for this position.
Responsibilities
- Process reservation requests received from customers, travel agents, and internal sales teams.
- Coordinate with hotels.
- Check availability, negotiate rates where applicable, and confirm bookings.
- Prepare and maintain booking confirmations, vouchers, invoices, and other reservation documents.
- Coordinate with the Operations team to ensure smooth execution of confirmed bookings.
- Handle amendments, cancellations, re-bookings, and refund-related coordination.
- Maintain accurate reservation records and update booking status regularly.
- Ensure all bookings are made within the approved rates and company policies.
- Follow up with suppliers for pending confirmations and payments.
- Resolve reservation-related issues promptly and professionally.
- Coordinate closely with the Sales Team to ensure packages are booked according to client requirements.
- Maintain good working relationships with hotels and other travel suppliers.
- Ensure timely communication with clients and travel-agent partners.
- Assist in maintaining supplier rate sheets and reservation databases.
Qualifications
Mandatory: Prior experience in the Reservation Department of a Travel Company / Travel Agency.
Minimum 1–3 years of relevant travel-industry reservation experience preferred.
1)Good knowledge of hotel reservations and travel packages.
- Knowledge of domestic and/or international travel destinations will be an advantage.
- Good communication and negotiation skills.
- Solid coordination and follow-up abilities.
- Ability to work under pressure and meet deadlines.
- Good knowledge of MS Office, especially Excel and Word.
- Ability to maintain accurate records and documentation.
- Strong attention to detail.
- Good problem-solving and customer-handling skills.
- Ability to work effectively with Sales, Operations, Accounts, and external suppliers.