Job Description

Key Responsibilities

ESH Compliance
Maintain site hygiene and adhere to Standard Operating Procedures (SOPs).
Ensure proper usage of Personal Protective Equipment (PPE).
Conduct safety training and awareness sessions for field staff.

Customer Management
Support outage escalations, site access, and infrastructure upgrades.
Maintain robust relationships with customers and resolve field issues promptly.

Site Quality & Process Compliance
Ensure quality of telecom infrastructure at sites.
Conduct site audits and enforce compliance with processes and standards.

Energy Management
Reduce diesel consumption and manage electrical board (EB) faults.
Ensure energy efficiency and compliance with energy-related policies.

Uptime Management
Maintain infrastructure uptime and reliability.
Conduct Root Cause Analysis (RCA) for outages and implement corrective actions.
Ensure proper functioning of site automation systems.

Team Management
Evaluate technician performance and allocate resources effectively.




Plan and conduct training sessions to enhance team capabilities.

Landlord Management
Ensure site access and resolve site hygiene or landlord-related issues.
Maintain cordial relationships with landlords and site partners.

Decision-Making Authority
Without approval: Routine maintenance, fault rectification, diesel pilferage reporting.
With manager informed: Consumables replacement, site visits.
With approval: Material issuance (via Area Ops Manager or Head O&M;).

Dimensions
Financial: Operate within OPEX budget.
People: Manage 68 technicians across 100–150 sites.
Other: Coordinate with internal and external stakeholders.

Key Interactions
Internal: SCM, Energy Department, Security, Estate, TOC teams.
External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians.

Major Challenges
Site outages due to access or DG issues.
Theft, equipment failure, adverse weather, material constraints, and techn

📌 Field Service Engineer Engineer Delhi
🏢 Indus Towers
📍 Delhi