Description

Performance Parameters
Productivity
Accuracy/Quality
Corrective Actions
Training
Documentation
Attendance
Schedule Adherence

Role Responsibilities
Update WTS each time an account is assigned or completed
Review all necessary account documents from relevant systems
Compile and organize relevant audit and claims data into spreadsheet analysis.
Participate in all applicable training and special unit projects when appropriate
Analyze and explain impact on Insured’s account
Ensure that the assigned account has been updated properly on the compliance report
Submit daily status reports to Unit Manager
Update checklist and store supporting documentation in Pre approval folder for review

Responsibilities

Primary Internal Interactions
Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.




Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance
Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required
Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training

Primary External Interactions
Trainers at the client end for the purpose of training

Qualifications

Minimum Qualification
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education

Minimum Experience

Minimum 18 to 24 months of work experience in a related field is preferred

Experience in Insurance process shall be preferred.

Technical Skills

Soft Skills

Process Specific Skills
Positive Computer Navigation Skills
Positive knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
Accounting knowledge and comp

📌 Executive Noida
🏢 EXL
📍 Noida