Job Description

About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
Support and capture all pertinent information from customers about their claims
Identify prospects to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Essential Qualification & Skills
Excellent research,



analytical and problem-solving skills with strong attention to detail
Robust verbal & written communication, interpersonal, and collaboration skills
Proven ability to learn and apply new information
Able to multi-task to accomplish tasks effectively.
Able to interpret the documents or the requests received.
Excellent data entry skills
Strong verbal & written communication skills
Good Math and accounts skills
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.
Solid Ability to apply regulatory and VISA rules to the claim decision

Desired Skills
Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and to work

📌 Associate Fraud Hyderabad
🏢 WELLS FARGO BANK
📍 Hyderabad