Description
We are seeking a talented and experienced professional to join Kotak Mahindra Bank Ltd as a Regional Service Quality Manager in the HO & SUPPORT-Service Quality department. In this role, you will play a crucial part in driving service excellence and operational efficiency across multiple branches. Your primary focus will be to ensure that our customers receive a consistent, high-quality experience, while also optimizing processes and procedures to enhance overall operational performance.

Responsibilities
Oversee and manage service quality across assigned branches, ensuring compliance with company standards and regulations.
Conduct regular audits and assessments to identify areas for improvement and implement necessary changes.
Develop and implement strategies to enhance customer satisfaction and loyalty, focusing on personalized and efficient service delivery.
Collaborate with branch managers and staff to provide training and support, ensuring a skilled and motivated workforce.




Analyze customer feedback and market trends to identify prospects for service enhancement and innovation.
Monitor and evaluate key performance indicators (KPIs) to track service quality and make data-driven decisions.
Build and maintain robust relationships with internal stakeholders and external partners to foster a team-oriented environment.
Stay updated on industry best practices and emerging trends, incorporating them into service quality initiatives.
Lead and mentor a team of service quality professionals, providing guidance and support for their career development.
Ensure timely and accurate reporting on service quality metrics, providing insights and recommendations to senior management.

Qualifications
Bachelor's degree in Business Administration, Finance, or a related field, with a preference for a Master's degree in a relevant discipline.
Minimum 8 years of experience in a similar role, preferably in the banking or financial services in

📌 Regional Service Quality Manager Ho Ludhiana
🏢 Kotak Mahindra Bank
📍 Ludhiana