Hi,

Urgent Opening for IT company

Designation : QA Manual Testing & Application Support Engineer

Job Location: Ahmedabad

Experience : 2-4 Years

Employment Type : Full-Time

Job Summary

Good understanding of Software TestingBasic SQL knowledgeWilling to work in a Support/Testing roleComfortable working in rotational shifts, including the night shift We are looking for a detail-oriented and proactive Manual Testing & Application Support Engineer to join our team. The ideal candidate will be responsible for performing manual testing of web-based applications, identifying and reporting defects, providing production/application support, troubleshooting customer issues, and ensuring smooth day-to-day operations. The role requires solid analytical skills, excellent communication, and a customer-focused mindset.

Key Responsibilities

### Manual Testing

- Prepare and execute test cases based on business requirements.
- Perform functional, regression, integration, smoke, and sanity testing.
- Identify, document, and track software defects using bug-tracking tools.
- Verify bug fixes and perform re-testing.
- Collaborate with developers and business analysts to resolve issues.
- Participate in requirement analysis and test planning.
- Maintain test documentation and test execution reports.

### Application Support

- Monitor application health and investigate production issues.
- Analyze logs and troubleshoot application-related problems.
- Coordinate with development and infrastructure teams to resolve incidents.
- Provide timely updates to customers regarding issue status.
- Perform root cause analysis (RCA) for recurring issues.
- Monitor scheduled jobs and ensure successful completion.
- Support deployment activities and post-release validation.
- Create and maintain knowledge base articles and support documentation.





### Customer Communication

- Handle customer-reported issues through email, ticketing systems, or meetings.
- Provide regular status updates and maintain SLA compliance.
- Escalate critical issues appropriately.

## Required Skills

- Strong knowledge of Manual Testing concepts and Software Testing Life Cycle (STLC).
- Good understanding of Software Development Life Cycle (SDLC).
- Experience with bug tracking tools such as Jira, Azure DevOps, or Bugzilla.
- Experience with SQL for data validation.
- Basic understanding of REST APIs and API testing.
- Knowledge of web applications and browser debugging tools.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and work under pressure.
- Willingness to participate in production support and weekend/on-call rotations when required.

## Preferred Skills

- Experience with document management or enterprise applications.
- Familiarity with Windows server environments.
- Experience with log analysis tools.
- Knowledge of Agile/Scrum methodology.
- Exposure to ETL/Data Validation testing is an advantage.

## Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 - 4 years of experience in Manual Testing and Application Support.

Nice to Have

* ISTQB Certification.
- Experience with SQL Server or Oracle databases.
- Knowledge of Azure or AWS environments.

EDiscovery Domain Experience

## What We Offer

- Competitive salary.
- Health and insurance benefits.
- Learning and certification opportunities.
- Career growth in Quality Assurance and Application Support.
- Collaborative and supportive work environment

Intrested candidate share your CV on [email protected] [email protected]

Neha Chawla

(phone hidden)

📌 QA Manual Testing (Ahmedabad)
🏢 Zohomail
📍 Ahmedabad