Job Description
Investigate & resolve customer complaints & grievances and provide end to end solution to the customer within the given TAT. • Robust understanding of customer experience and Omni-channel service delivery
Develop & implement processes to manage & track customer complaints.
Collaborate with cross-functional teams to resolve complex issues.
Analyze customer feedback to identify trends & areas for improvement.
Provide training & guidance to customer-facing teams on grievance handling.
Ensure compliance with regulatory requirements & company policies.
Monitor & report on grievance resolution metrics & performance.