Role Overview /n We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain. /n Key Responsibilities /n Program / Project Delivery /n /n

- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.

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- Define project scope, timelines, milestones, and resource planning.

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- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

/n /n Salesforce Implementation Oversight /n /n

- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.

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- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

/n /n Stakeholder & Vendor Management /n /n

- Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.

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- Manage external vendors / SI partners for development and support activities.

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- Drive governance forums, status reporting, and steering committee updates.

/n /n Domain Leadership – Vehicle Finance /n /n

- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.

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- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.

/n /n Risk, Compliance & Governance /n /n

- Ensure adherence to regulatory, audit, and compliance requirements.

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- Identify and mitigate project risks, dependencies, and bottlenecks.

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- Maintain proper documentation, audit trails, and control frameworks.

/n /n Process Optimization & Transformation /n /n

- Drive initiatives to improve TAT, customer experience, and operational efficiency.

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- Lead transformation initiatives such as automation, integration enhancements,



and cross-sell enablement.

/n /n Testing & Release Governance /n /n

- Oversee SIT/UAT cycles, release planning, and production deployment.

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- Ensure defect closure, stability, and user adoption post go-live.

/n /n Required Skills & Competencies /n Functional & Domain Skills /n /n

- Robust understanding of Vehicle Finance / Auto Loans / LOS processes

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- Experience working on Salesforce (Sales Cloud / LOS implementations)

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- Understanding of credit workflows, approval matrix, and compliance-driven processes

/n /n Program Management Skills /n /n

- Proven experience in managing large programs and cross-functional teams

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- Strong planning, risk management, and delivery governance capabilities

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- Experience in Agile / Hybrid delivery models

/n /n Technical Understanding /n /n

- Basic understanding of Salesforce architecture (objects, workflows, integrations)

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- Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs

/n /n Communication & Leadership /n /n

- Excellent stakeholder management and executive communication skills

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- Ability to drive alignment across business and technology teams

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- Strong decision-making and problem-solving abilities

/n /n Experience & Qualification /n /n

- 7+ years of experience in Project/Program Management

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- Prior experience in Salesforce implementations (mandatory)

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- Experience in BFSI / NBFC domain (Vehicle Finance preferred)

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- Bachelor's degree in Engineering / Technology / Business

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- PMP / Prince2 / Salesforce certifications (preferred)

/n /n Preferred Exposure /n /n

- Salesforce LOS / CRM transformation programs

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- Vendor management and SI engagement

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- Digital transformation initiatives in lending journeys

/n /n Key Success Factors /n /n

- Strong ownership of large-scale Salesforce delivery programs

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- Ability to manage complex stakeholder ecosystem

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- Expertise in vehicle finance processes and LOS lifecycle

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- Focus on delivery excellence, compliance, and business outcomes

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📌 Program Manager / Project Manager - Salesforce (Vehicle Finance) (Madurai)
🏢 IndusInd Bank
📍 Madurai