/n About the Company /n /n Tuebora is an AI-driven Identity Governance and Administration (IGA) platform that helps enterprises automate identity lifecycle management, access governance, and compliance. /n /n About the Role /n /n As a Professional Services Manager, you will lead the Delivery and Support teams and own the overall post-sales customer experience. You will ensure successful implementations, responsive support, strong customer satisfaction, and build a repeatable, scalable, and profitable Professional Services organization. /n /n Responsibilities /n /n Delivery Leadership /n /n

- Lead Delivery and Support teams, including Solution Architects, Implementation Engineers, Project Managers, and Support Engineers.

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- Own end-to-end customer implementations, ensuring projects are delivered on time, within scope, and to high quality standards.

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- Standardize implementation methodologies, Proof of Concepts (POCs), and delivery processes to improve predictability and efficiency.

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- Drive resource planning, utilization, project governance, and delivery profitability.

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- Ensure excellence in customer support by meeting SLA commitments, managing escalations, and driving timely incident resolution.

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- Monitor and improve customer satisfaction (CSAT), support performance, and service quality.

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- Build strong relationships with enterprise customers and implementation partners to drive successful adoption, renewals, and long-term success.

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- Define and monitor key delivery metrics, including project health, utilization, margins, SLA compliance, and customer satisfaction.

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- Build and maintain a robust knowledge base, delivery of playbooks, and implementation of best practices in collaboration with Product and Engineering teams.

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- Continuously improve delivery processes to ensure a scalable and repeatable services model.

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- Mentor, coach, and develop high-performing customer-facing teams.

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- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

/n /n /n Qualifications /n /n /n

- 15+ years of experience in Professional Services, Customer Delivery, Technical Consulting, or Enterprise Support within a SaaS or enterprise software company.

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- Experience leading customer implementation and support teams.

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- Exposure to Identity & Access Management (IAM), Cybersecurity, Identity Governance, or enterprise software is highly preferred.

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- Robust understanding of project delivery, resource planning, utilization management, and support operations.

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- Proven experience managing SLAs, customer escalations, and enterprise customer relationships.

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- Strong people leadership, stakeholder management, and communication skills.

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- Commercial mindset with experience improving operational efficiency and delivery profitability.

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- Experience working in a fast-paced product company or startup environment is an advantage.

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📌 Professional Services Manager (Bengaluru)
🏢 Tuebora
📍 Bengaluru