Key Responsibilities /n ● Provide product support for HRMS platforms to clients and internal stakeholders. /n ● Understand and support end-to-end HRMS processes within the system. /n ● Analyze reported issues, replicate scenarios, and provide timely resolutions. /n ● Coordinate with technical teams to resolve complex system or database-related issues. /n ● Assist customers through calls, emails, and support tickets with a customer-first /n approach. /n ● Document common issues, solutions, and knowledge base articles. /n ● Monitor system performance and escalate critical issues when necessary. /n Required Skills &
Qualifications /n ● Bachelor's degree in Human Resources, Computer Applications, Business /n Administration, or a related field. /n ● 1–4 years of experience in product support, preferably with HRMS platforms.
/n ● Solid understanding of end-to-end recruitment processes and related HR operations. /n ● Solid problem-solving and troubleshooting skills. /n ● Good communication skills (both verbal and written). /n ● Customer-focused attitude with the ability to handle queries professionally. /n ● Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or /n Zoho Recruit is a plus. /n ● Basic understanding of database queries and interpreting error logs (preferred). /n Preferred Skills /n ● Exposure to ticketing tools or helpdesk systems. /n ● Ability to prioritize tasks and manage multiple client issues simultaneously. /n ● Analytical mindset with attention to detail.