Job DescriptionJob Summary
nWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
nKey Responsibilities
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Handle inbound customer calls related to printer products and services.n
Understand customer issues and provide appropriate troubleshooting guidance.n
Assist customers with basic printer setup, usage, and technical concerns.n
Follow standard troubleshooting procedures and process guidelines.n
Provide accurate and courteous resolutions while maintaining a positive customer experience.n
Escalate complex technical issues to the appropriate support team when required.n
Maintain professionalism and meet defined quality and productivity targets.n

nEligibility & Assessment Criteria
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Voice Process experience is preferred; freshers with good communication skills may also be considered.n
Positive verbal communication and customer-handling skills.n
Candidates should be comfortable working in a rotational shift workplace.n

nLanguage Requirements
nWe are hiring candidates proficient in the following languages:
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Bengali: 8 openingsn
Tamil: 2 openingsn
Kannada: 3 openingsn
Malayalam: 2 openingsn

nWork Schedule
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Working Days: 6 days per weekn
Weekly Off: 1 rotational offn
Shift Window: 9:00 AM to 9:00 PMn
Shift Duration: Any 9-hour shift within the given windown

nIdeal Candidate
nThe ideal candidate should have solid communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Service Representative Thane (India)
🏢 TP
📍 India