Job Description Company: Liquide (Fintech Startup)
n Employment Type: Full time
n Work Mode: Work From Office (WFO)
n Work Location : Bangalore
n Work Schedule: 5 days a week
n Industry: Financial Services
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nRole Overview
nLiquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive .
nThis role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.
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nKey Responsibilities
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Communicate with customers via chat, email, and phone calls to resolve queries effectively.n
Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.n
Track, document, and maintain records of user issues and resolutions.n
Coordinate with internal teams to ensure timely problem resolution.n
Escalate critical issues when required and follow up proactively.n
Share insights on recurring issues to improve processes and product experience.n




Maintain professionalism and adhere to defined support workflows and SLAs.n
Monitor and manage customer queries through support platforms and ensure timely resolution.n

nRequired Skills & Qualifications
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1–3 years of experience in customer support, customer service, or helpdesk roles.n
Excellent verbal and written communication skills.n
Strong problem-solving abilities with a customer-first attitude.n
Proficiency in Freshdesk / Freshworks is required. n
Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms .n
Tech-savvy and comfortable using support tools and platforms.n
Ability to work efficiently in a quick-paced startup environment.n
Strong attention to detail and ability to manage multiple customer queries simultaneously.n

nPreferred / Positive to Have
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Knowledge or experience in stock market, trading, or finance.n
Exposu

📌 Customer Success Executive Bengaluru (India)
🏢 Liquide
📍 India