Hyderabad, Telangana

Job Summary The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Energy and Utility customer to manage the customer service , billing and receivable activity Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

Key Responsibilities

Strategic:

Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean.

Ideate, transform, re-structure existing and new programs from delivery lens

Ability to modernize shared service design & deployment

Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition

Delivery & Operations:

Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders

Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output

Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value

Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements

Effectively assess and resolve high priority project risks

Manage work force to ensure that client expectations are met while meeting margin goals

Ensure employee satisfaction index constantly improving

Ensure projects meet success parameters and ROI targets stated in the business case

Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward





Tap additional account growth opportunities through networking & client relationship management

Aim at maximizing economic value and securing future competitive advantage

Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues

Be responsible for the MBR, QBR’s , YBR’s with multiple stakeholders and decision makers

Effective transition, pre-bid and RFP experience is a must for this role

Drive team towards transformed state and always look for opportunity to improve and run people independent process

P&L; responsibility and account growth

Managing Acquisition/ Knowledge Transfer Projects :

Define project objectives, project scope, roles & responsibilities.

Outline requirements needed from sales and legal stakeholders to deliver projects on budget.

Prepare a detailed project plan to schedule key milestones, workstreams & activities.

Manage delivery, changes in project scope, schedule or budget, client relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.

Track projects and provide regular reports on their status to the project team and key stakeholders.

Identify and mitigate potential risks.

Skill Requirements

Work experience in an established Service organization with minimum 20 years of experience working on the following areas

Customer service

Billing and Invoicing





Accounts receivable

18-23 years of leadership role managing multiple delivery teams globally

Ability to work with multiple delivery teams spread geographically supporting regional markets

Graduation, MBA in Operations

Demonstrated prospect & pipeline forecasting methodology experience

Proven experience of Digital Transformation implementation and working in complex IT environments

Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level

Experience in detecting revenue recognition issues

Experience in solution design, responding to RFP/ RFI’s

Proven experience working in a high-volume contract administration department

Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology

Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments

Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role

Excellent analytical skills and expert proficiency in MS Office, Workspace

Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic global environment

Black/ Green Belt certification would be an added advantage

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Portfolio Delivery Head (DPO) (Hyderabad)
🏢 HCLTech
📍 Hyderabad