Job DescriptionHiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite
nWe're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.
nExperience: 8–10 Years
nLocation: Pan India
nWork Mode: Onsite
nSalary: Best in the Market
nMust-Have Skills
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Experience Strategy & Design Leadershipn
Customer Journey Mapping & Service Blueprintingn
Sitecore XM Cloud / Sitecore AIn
Sitecore CDP & Personalizen
Sitecore Experience Edgen
Dynamics 365n
Azure Servicesn
Omnichannel Experience Designn
Accessibility & Personalizationn
CRM & CMS Capabilitiesn

nKey Responsibilities
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Define personas, customer journeys, and service principles.n
Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.n




Lead customer research and translate insights into experience strategies.n
Govern design quality across implementation teams.n
Drive personalization strategies using Sitecore CDP and Experience Edge.n
Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.n

nWhat We're Looking For
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Solid executive stakeholder management.n
Workshop facilitation and strategic storytelling skills.n
Experience leading cross-functional teams.n
Data-driven decision-making with analytics-informed design.n

nInterested candidates can share their updated resume through DM or mail.
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n#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead Maharashtra
🏢 TECEZE
📍 Maharashtra