Job DescriptionJob Title: Customer Care Executive (Sales & Support)
nExperience Required: 3–5 years
nLocation: Jaipur
nDepartment: Customer Service / Sales
nRole Overview
nWe are looking for an experienced Customer Executive who can handle inbound sales queries and resolve customer issues independently, without requiring escalation. The ideal candidate will have excellent communication skills across calls, chat, and email.
nKey Responsibilities
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Handle inbound calls, chats, and emails, resolving customer queries end-to-endn
Provide accurate product/service information and convert inbound leads into salesn
Understand customer problems and provide solutions independently without escalatingn
Maintain accurate records in the CRM/ticketing systemn
Identify upselling/cross-selling opportunities during customer interactionsn
Ensure high customer satisfaction and retentionn




Submit daily/weekly reports on sales and query resolutionn
Coordinate with the team lead to maintain SLA compliancen

nRequirements
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3–5 years of experience in customer service/inbound sales (BPO, telecom, e-commerce, banking, etc.)n
Excellent verbal and written communication skillsn
Solid problem-solving and decision-making ability — capable of resolving issues independentlyn
Sales-driven mindset with proven target-achievement experiencen
Hands-on experience with CRM/ticketing toolsn
Patience and robust customer-handling skills, especially in difficult situationsn
Graduate in any disciplinen

nPreferred Skills
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Prior experience in inbound sales/telecallingn
Ability to multitask and work across multiple tools/systemsn
Experience in conflict resolutionn

📌 Customer Service Representative Jaipur (India)
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