About Medanta: /n Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India. /n We have hospitals in Gurgaon (Delhi NCR),Noida,, Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity (Gurgaon), Subhash Chowk (Gurgaon), Golfcourse Road (Gurgaon) and at the Delhi Airports. Our latest addition is a multi-super specialty hospital in Noida (Delhi NCR).
We further plan to scale up our existing facilities and also expand into few more geographical areas. /n Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy. /n /n Location : Gurgaon /n Work Days : 6 days (Work from Office) /n /n Job Purpose: /n To ensure seamless Service Delivery and Customer Satisfaction /n /n Key Responsibilities : /n /n
- Managing Home Care appointments (Home Sample Collection, Nursing Care / Visits, Medicine delivery, Child and Adult Vaccination,
Patient Care Giver at Home & Physiotherapy at Home)
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- Handling customer complaints and follow-ups
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- Handling calls — both inbound and outbound
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- Having knowledge of Home Care Services
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- Tracking and making recommendations for enhancing customer experience Home Care Services.
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- Home Care operations assigned by supervisor
/n /n /n Desired Skills : /n /n
- Good communication skills — both verbal and written
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- Great interpersonal skills and team work ability
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- Positive analytical skills and quick thinking
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- Dedication and passion to meet and exceed customer expectations — both internal and external
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- Positive, pro-active, motivated with “can-do” attitude
/n /n /n Qualifications: /n Experience in healthcare/service industry/BPO /n /n Interested candidates can share their cv on -
[email protected] /n
📌 Patient Support & Relationship Executive - OCC (Gurugram)
🏢 Medanta
📍 Gurugram