We are seeking a detail-oriented and empathetic Patient Call Center Representative to join our healthcare team. In this role, you will serve as a primary contact for patients regarding insurance updates, billing inquiries, payment plans, and denied claims. The ideal candidate will have strong communication skills, a working knowledge of medical billing processes, and a commitment to providing excellent patient service.

Key Responsibilities:

- Collect and verify patient insurance information accurately.
- Handle inbound calls regarding billing statements and explain charges.
- Set up and manage patient payment plans based on financial policies.
- Process and confirm patient payments over the phone securely.
- Assist patients in understanding and resolving insurance denials and appeals.
- Document all patient interactions and updates in the system promptly.
- Maintain compliance with HIPAA and organizational privacy policies.
- Deliver clear, compassionate, and professional service in every interaction.

Qualifications:

- Any degree.
- Prior experience in a medical call center or billing office is a plus.
- Robust communication and problem-solving skills.
- Familiarity with insurance terms, billing processes, and EHR systems

📌 Patient Calling Executive - US Healthcare Voice Process (Bengaluru)
🏢 LogixHealth
📍 Bengaluru