Job Summary
Quality planning : Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score
Quality audits : Perform audits to ensure quality of information entered in the database is free from error
Quality review : Based upon performance, identify team members and conduct quality review meetings
Team queries : Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards
Team huddle : Prepare data and conduct team huddle including:
Transfer knowledge - refresher/ recent guidelines received from offices
Share best practices to avoid errors
Present business case on client feedbacks and possible ways of avoiding them
Reporting : Compile and publish reports as per the process requirements
Process training : Conduct knowledge transfer sessions with current joiners and help them go live
Interact with clients : Communicate directly with client w.r.t query/ clarity on request instructions
Manage client escalations: RCA of customer complaints, taking correcting actions,



sharing of feedback with concerned team members and sharing the closure report with the stakeholder

What will you need to succeed
Personality: Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance
Quality Focus: Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability
Robust Client Focus: Understand client s requirement and believe in Client first always
Team Player: Adapt to team and collaborate
Communication Skills: Robust verbal and written communication
Flexible to work in shifts: Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm)
Work from office: Should be ready to work from office as per the company policy
Educational Qualification: Graduate
Additional Certifications (preferred): Six Sigma, Continuous Process Improvement, Quality Management

📌 Quality Analyst Gurugram
🏢 Egon Zehnder
📍 Gurugram