- Operations Management Lead, mentor, and manage the drivers , ensuring effective coordination and service delivery for respective shift. Manage driver hiring, onboarding, and training to meet evolving business requirements. 2.
Service Centre
Management &
- Stakeholder Engagement Build strong relationships with key service centre leaders and partners and act as the primary escalation point. Collaborate with partners to reduce resolve service delivery obstacles and enhance customer experience. 3.
Driver Performance
Management &
- Operational Excellence Monitor drivers performance and ensure required service levels and KPIs are consistently met. Ensure on-time performance targets are achieved & ensure strict process / protocols adherence for vehicle pick-up and drop-off .
Prepare
Excel-based reports and dashboards to track performance, efficiency, and management insights. Interested candidates whatsapp for interview details & coordination at (phone hidden) or (phone hidden).
Requirements Graduate in any discipline (preferred) with minimum 2 years relevant experience. ( individuals with 1-2 years experince an apply for Associate -Ops Support position) Robust verbal and written communication skills (Hindi &
- English) Good command of basic computer tools (Excel, email, WhatsApp, CRMs) Ability to multitask and work under pressure Experience in managing field teams or blue-collar staff is a plus Willingness to work in rotational shifts, if required
📌 Operations Support Lead (New Delhi)
🏢 Nexify World
📍 New Delhi
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